Tag: knowledgebase

Server outage? Here’s what happens to your smart thermostat

This winter saw a series of frustrating server outages for smart thermostat owners, particularly Nest and Ecobee. Frequent outages make it difficult to use the thermostat the way most people want to: remotely through an app. Smart thermostats have two important jobs: be a thermostat and be online, so when the servers go down and…
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6 things you should do before you replace your current thermostat with a smart thermostat

If you’re ready to replace your old thermostat with a shiny new smart thermostat, read our 6 tips first to ensure a smooth upgrade process! We learned some of these lessons “the hard way”, and now we are sharing them here so you can learn from our mistakes! 1. Confirm your system is “low voltage”…
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